At Gardenscape Ltd. we respect your privacy. When you submit your personal information to request a catalogue or place an order, you can be assured that that information is not sold or used by others.
When you order from us, you are automatically sent our current catalogue with your order (not to gift recipients) and then your name and address are placed on our preferred customer mailing list for the sole purpose of mailing out our own catalogue once or twice a year. If you do not wish to receive our catalogues please just let us know by email or phone and we'll remove your name from our list. We do not use your phone number or email other than to contact you about your immediate order if we have questions.
Security
For maximum security we do not keep any credit card information on file so you will be asked to enter this information each time you place an order.
You can order secure on-line by pressing the order button by each item. That will take you to an order page. For detailed ordering information within Canada go to our Canadian order page. For US ordering information go to our US order page.
If you make a mistake don't worry, just email or call us and we'll correct it. (We do aim to ship in about 1 business day so if you do change your mind on an item, get right back to us so we have time to catch it before it goes out.)
Nothing is complete until you press the checkout button. We accept Visa or MasterCard. Your order is sent secure frontend and backend. You send it secure and we receive it secure. You will receive confirmation of your order by email. We email you once the order has been shipped from our warehouse in Toronto.
We manually review all orders and call or email (if you have a preference on how or what number we should use (for example - don't call you at home because it's a gift for your wife) - please indicate this in the delivery instructions comments space on the order) with questions, concerns, out-of-stock information. Sometimes people press the submit button several times. We always doublecheck if an order appears to be a duplicate. If everything is correct, your order will be shipped in 1 business day and we will email you that it has gone out, which day it was shipped and by what service.
Once an order has been shipped, we cannot catch it but you are always welcome to return any items using our 30 guarantee policy shown below and on all of our main pages. Please note that once an order has been approved and shipped the delivery charge is non-refundable (unless the item is defective).
Call us 1-888-472-3266 or email us with any questions. We're here to make your on-line shopping experience safe, easy and worry-free.
At Gardenscape we stand behind the fine products that we sell. If we didn't use them ourselves and find them to be quality items, we simply wouldn't sell them. If you order a regular item* and it's not what you envisioned you can return it by post within 30 days of purchase in its original condition & packaging for a full refund or credit (your choice) for the value of the item + applicable taxes. It you receive a defective item, please call us immediately.
(* for special orders please contact us regarding our refund policy)